SHIPPING & DELIVERY
I. GENERAL INFORMATION
Shipment arranged by ESSENTIAL HOME includes door-to-door, drop off service only. Delivery personnel are limited to delivering to physical shipping addresses only. The personnel is not permitted to handle, uncrate, or remove any packaging or materials. Should the Buyer request a specific method of shipment beyond the aforementioned shipping method of the Seller, the Buyer is subjected to all additional costs of additional services. Additional services would include, but are not limited to: air freight, special handling, and/or white glove services.
According to the existing conventions (CMR (1956), Warsaw (1929)/Montreal (1999), Brussels (1924), CIM (1970, the receiver shall verify the goods conditions with the carrier on the receipt and keep the package. POD (Proof of Delivery) must be signed by the receiver. In case of apparent damage, the receiver must open the goods in front of the carrier and mention the damages on POD. The receiver should keep the products in the final destination and save the packages. In case of no apparent damage, the receiver must mention on POD - ‘received the goods but conditions will be checked’ ESSENTIAL HOME will not be liable for any damages resulting from handling, loading or unloading by persons acting on behalf of the receiver. Any transportation of the piece from destination to a second location will forfeit any transportation damage claim.
II. SHIPPING RATES
Shipping methods are determined by type of item, packaging, transport, and handling. Shipping rates are calculated based on the weight or size (cubing) of the part. Shipping costs are not covered in the basic price of an item. If the transportation is arranged by ESSENTIAL HOME, it will be charged separately from the products’ value. Please note that all transportation services require the receiver of the good to verify their status with the carrier upon delivery.
III. INTERNATIONAL SHIPPING
Essential Home is pleased to offer international shipping to any destination worldwide with exception to Russia, Belarus, Azerbaijan, Kazakhstan, Tajikistan, Turkmenistan, Uzbekistan e Ukraine. Our concierge is standing by to assist you with bringing your order home or delivering it to loved ones anywhere around the world.
ESSENTIAL HOME packages are shipped via UPS Express Saver® or DHL international shipping service. In case of products in stock, delivery can take place in 3-6 business days. Orders are usually picked, packed and ready to ship within two business days of placing an order .
A business day is considered to be Monday through Friday, excluding holidays.
Please note that shipments can be subject to import duties and taxes, which are the sole responsibility of the recipient. Please contact your respective customs office for further information about specific duties and taxes for your country. In addition, we are required by law to disclose the full value of package contents and cannot alter the value of your invoice or receipt.
Please note all transportation services require the receiver of the goods to verify their status with the carrier upon delivery.
The POD must be signed with reservations subject to verification with/without apparent damage and provided to ESSENTIAL HOME whenever requested.
ESSENTIAL HOME will also not be liable for any damages resulting from handling, loading or unloading by people acting on behalf of the receiver. Any transportation of the piece from destination to a second location will forfeit any transportation damage claim.
ESSENTIAL HOME reserves the right to charge an extra amount (depending on the value cost from the Transportation company) on the transportation’s price if the client postpones the expedition within 3 days or less prior to the agreed departure date.
For orders with the final destination out of Europe, ESSENTIAL HOME reserves the right to issue the DU (export document) which has a cost of 80 Euros per invoice.
USA - For orders shipped by air to the US, ESSENTIAL HOME reserves the right to issue the DU (export document) which has a cost of $120 per invoice.
IV. SHIPPING LEAD TIME
For a piece in-stock, delivery time is 3-6 business days. See each item's product detail page for individual product lead time and shipping service.
V. TRANSPORT WITH ANOTHER COMPANY
Customer wants to make transport with another company.
According to European Union regulations, any shipment of products outside the European Community requires the issuance of an export document. For the issuance of this document in Portugal it is necessary to have an authorized warehouse, that is, a registered warehouse in the finances and customs. This is because, to issue the export order, the authorized warehouse is obliged to send a legal document to the customs, which only authorized warehouse has the authority to issue it. Customs simply does not issue export dispatch if you do not have a registered warehouse. Whenever the Buyer chooses to transport the product(s) by their own method or means, ESSENTIAL HOME will be free of any charges or responsibility over events that might occur after the goods come out of the warehouse.
Storage fees may be applied up to 120€/140$ per m3 per week if outstanding invoice balance is not paid in full and/or shipping arrangements have not been made within 10 business days after being informed that the order is ready. The charge will be compounding weekly either in Portuguese or in the US warehouse. If the order is not picked up within 1 month, the pieces will automatically pass to the brand’s stock list.
From the moment pieces belong to our stock, to recover your order, you have to pay the full amount of the invoice. We don’t guarantee that pieces have not been sold meanwhile.
ESSENTIAL HOME may provide all of the following services for a special fee: Certificate of Origin, Authentication of Invoices, SASO Certificates, Inspections, Storage and Demurrage, Change of Details on Final Invoice. Please contact our staff regarding prices.
VIII. CANCELLATION POLICY
In-stock items normally ship within 3–6 business days after an order has been placed. We will accept cancellation of your order for items that have not shipped or that are on backorder. Once an item has shipped, cancellation is not possible. Custom and special order items cannot be canceled.
Please contact our customer service team at email@example.com, LIVE CHAT, or call +351 913 298 837.
IX. WARRANTY AND DISCLAIMER
In accordance to Portuguese and European law we are offering 2 years warranty (Decreto-Lei nº. 67/2003, changed by Decreto-Lei nº. 48/2008) applicable for pieces that are not missed or damaged by proper consumer.